- Networking/Cybersecurity Essentials
- IT Fundamentals
- Hardware/Software Setup
- Technical Support
- Cloud Computing
- Information Technology
- Customer Service
- Ticketing Systems
- Service Level Agreements
- IT Service Management (ITSM)
- Troubleshooting
- IT Career
IBM Technical Support Professional Certificate
Launch your rewarding new career in tech. This program will prepare you with job-ready skills valued by employers in as little as 3 months. No degree or prior experience needed to get started.
Offered By
What you will learn
Develop key knowledge and up-to-date skills for a rewarding career in IT and Technical Support
Learn in-demand hardware and software skills that help users select, install and configure their devices, operating systems and applications
Build essential computer networking, cybersecurity, and cloud computing skills that IT Support and Helpdesk specialists need to be successful
Practice customer service and troubleshooting skills through hands-on labs, demos and interactive exercises to become job-ready
Skills you will gain
About this Professional Certificate
Applied Learning Project
The IBM Technical Support Professional Certificate provides more than 70 hours of instructional videos and engaging hands-on interactive exercises, labs, projects and practice tests. This program is designed to provide you with the in-demand skills to start and advance your technology career.
Skills you’ll gain through labs and projects include hardware & mobile device setup, software configuration, Windows/Linux usage, GUI & command line, troubleshooting procedures, IT helpdesk & ticketing systems, customer service & tech support best practices, network & wifi setup, cloud computing & cybersecurity fundamentals, and more.
In the final capstone course, you will apply your knowledge and skills to real-world case studies, and upon completion, will be able to confidently demonstrate your skills to prospective employers.
Course staff and teaching assistants are available throughout the program to support your success.
This program is designed for those wanting to start a new career or switch to a career in IT, and does not require any prior experience or degree.
This program is designed for those wanting to start a new career or switch to a career in IT, and does not require any prior experience or degree.
What is a Professional Certificate?
Build the Skills to Get Job Ready
Whether you’re looking to start a new career, or change your current one, Professional Certificates on Coursera help you become job ready. Learn at your own pace, whenever and wherever it’s most convenient for you. Enroll today and explore a new career path with a 7 day free trial. You can pause your learning or end your subscription at any time.
Hands-On Projects
Apply your skills with hands-on projects and build a portfolio that showcases your job readiness to potential employers. You'll need to successfully finish the project(s) to earn your Certificate.
Earn a Career Credential
When you complete all of the courses in the program, you'll earn a Certificate to share with your professional network as well as unlock access to career support resources to help you kickstart your new career. Many Professional Certificates have hiring partners that recognize the Professional Certificate credential and others can help prepare you for a certification exam. You can find more information on individual Professional Certificate pages where it applies.
There are 7 Courses in this Professional Certificate
Introduction to Technical Support
Gain the daily work skills and knowledge you’ll need for IT Technical Support career success.
Introduction to Hardware and Operating Systems
If you're ready to enter the world of Information Technology (IT), you need job-ready skills. This course enables you to develop the skills to work with computer hardware and operating systems, and is your first step to prepare for all types of tech related careers that require IT Fundamental skills.
Introduction to Software, Programming, and Databases
There are many types of software and understanding software can be overwhelming. This course aims to help you understand more about the types of software and how to manage software from an information technology (IT) perspective. This course will help you understand the basics of software, cloud computing, web browsers, development and concepts of software, programming languages, and database fundamentals.
Introduction to Networking and Storage
Gain skills that keep users connected. Learn how to diagnose and repair basic networking and security problems.
Offered by
IBM Skills Network
IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.
Frequently Asked Questions
What is the refund policy?
Can I just enroll in a single course?
Is this course really 100% online? Do I need to attend any classes in person?
Who is this program for?
What background knowledge is necessary?
What jobs does this certificate prepare me for?
What makes this program different?
Can I enroll in just one course?
How much time does this program take?
Do I have to take the courses in order?
What kinds of companies hire for IT support?
What job hunting assistance is available?
What kind of a background do I need? Do I need a tech background to start?
What if I need help?
How long do I have to finish?
More questions? Visit the Learner Help Center.